Shipping and Returns
10.1 Delivery of Products purchased on the Store is made to the shipping address indicated by the user in the order form, subject to payment of the Total Amount Due.
10.2 Delivery cannot be made to the Republic of San Marino, nor to post office boxes or poste restante addresses. If the shipping address is a post office box or poste restante address or one of the aforementioned locations, Stegip 4 Communication srl will terminate the contract pursuant to and for the purposes of art. 1456 of the Italian Civil Code and will refund the Total Amount Due, if already paid, using the methods and within the terms referred to in art. 5.4 above.
10.3 Shipping costs for the Products, which may vary depending on the shipping method chosen by the user, and any other additional costs are borne by the user, unless otherwise indicated in the Product Sheet or elsewhere. Their amount will be expressly and separately indicated (in Euros and inclusive of VAT) in the Product Sheet and in the order summary and, in any case, before the user proceeds with its transmission, as well as in the order confirmation email.
If it is necessary to refund delivery costs with reference to the case of withdrawal from a Multiple Order, Stegip 4 Communication srl will refund the cost of these expenses only if the user intends to withdraw from the entire Multiple Order; in this case, the cost will be refunded in full. Otherwise, no refund will be made, given that the delivery costs incurred by the user (which Stegip 4 Communication srl always calculates as a fixed amount, regardless of the number of Products ordered) are attributable to the delivery of the other Products, other than those for which the user has exercised the right of withdrawal, forming part of the Multiple Order.
If, on the other hand, the refund of delivery costs results from the unavailability of one of the Products forming part of the Multiple Order or from one of the cases of non-performance by Stegip 4 Communication srl, the latter will reimburse the user for the delivery costs.
In no case may the amount of delivery costs to be refunded exceed the amount of expenses actually paid by the user for delivery.
10.4 Delivery times are those indicated in the Product Sheet, before the user submits the order, and in the order confirmation email. They run from the sending of the order. In the absence of an indication of a delivery time, delivery will, in any case, take place within thirty days from the date of conclusion of the contract. Delivery times are calculated considering only working days and therefore excluding Saturdays, Sundays and holidays.
10.5 At the time of shipment, i.e., the delivery of the Products to the carrier, a shipping confirmation email will be sent to the user, containing a link that will allow them to track the shipment's progress.
10.6 Deliveries will be made by the courier identified from time to time, from Monday to Friday during normal office hours, excluding national holidays. Stegip 4 Communication srl reserves the right to use other carriers and/or different delivery methods. In such a case, the change will be indicated in the Product Sheet or in a dedicated communication.
10.7 The obligation of delivery is fulfilled by the transfer of physical possession or, in any case, control of the Products to the user.
10.8 It is the user's responsibility to check the condition of the Product delivered to them. Without prejudice to the fact that the risk of loss or damage to the Products, for a cause not attributable to Stegip 4 Communication srl, is transferred to the user when the user, or a third party designated by the user and different from the carrier, materially takes possession of the Products, the user is advised to check the integrity of the packaging and the number of Products received and is invited, where possible, to indicate any anomalies on the carrier's transport document. In the event that the package shows evident signs of tampering or alteration, the user is advised to promptly inform Customer Service. The provisions on the right of withdrawal and legal guarantee of conformity remain applicable.
10.9 The user acknowledges that picking up the Product is a precise obligation arising from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a notice of passage in the mailbox containing the contact number. The courier will then make a second delivery attempt. After two failed delivery attempts, the package will be "in storage". Customer Service will then send an email to the user in order to unblock the storage and ensure that the package is delivered to them as soon as possible. If necessary, Customer Service may agree with the user to change the shipping address. If this attempt also fails or the user does not respond to the Customer Service's contact attempt, the Product will be returned to Stegip 4 Communication srl and, in any case, after 30 working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently cancelled pursuant to art. 1456 of the Italian Civil Code. Stegip 4 Communication srl will then, within 15 working days following the termination of the contract, refund the Total Amount Due paid by the user, deducting the costs of the unsuccessful Product delivery, the return costs to Stegip 4 Communication srl and any other expenses it may have incurred due to the non-delivery caused by the absence of the recipient. The termination of the contract and the refund amount will be communicated to the user by email. The refund will be credited to the same payment method used by the user for the purchase. If the user has paid by bank transfer, Stegip 4 Communication srl will request the necessary bank details from the user for the refund. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date of the re-credited amount will be the same as the debit date.
Should the user request to receive the Product again before the expiry of the thirty-day period, Stegip 4 Communication srl will proceed with a new delivery, subject to charging, in addition to the delivery costs, the costs for returning the Product to Stegip 4 Communication srl and storage costs.
10.10 If the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated in the Product Sheet and in the order confirmation, the user, pursuant to art. 61 of the Consumer Code, invites Stegip 4 Communication srl to make the delivery within an additional period appropriate to the circumstances ("Additional Term pursuant to art. 61, par. III, Consumer Code"). If this additional term expires without the Products having been delivered, the user is entitled to terminate the contract ("Termination of the Contract pursuant to art. 61, par. III, Consumer Code"), without prejudice to the right to compensation for damages.
The user is not obliged to grant Stegip 4 Communication srl the Additional Term pursuant to art. 61, par. III, Consumer Code ("Excluded Cases") if:
a) Stegip 4 Communication srl has expressly refused to deliver the Products;
b) compliance with the delivery term indicated during the purchase process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract;
c) the user has informed Stegip 4 Communication srl, before the conclusion of the contract, that delivery by or on a specific date is essential.
In the Excluded Cases, if the user does not receive the Products within the delivery term indicated during the purchase process and in the order confirmation, they are entitled to immediately terminate the contract, without prejudice to the right to compensation for damages ("Termination of Contract in Excluded Cases").
The indication of the Additional Term pursuant to art. 61, par. III, Consumer Code and the communication of Termination of Contract pursuant to art. 61, par. III, Consumer Code or Termination of Contract in Excluded Cases must be communicated by the user to Stegip 4 Communication srl at the addresses referred to in art. 14 below.
In the event of Termination of the Contract pursuant to art. 61, par. III, Consumer Code or Termination in Excluded Cases, Stegip 4 Communication srl will refund the Total Amount Due to the user without undue delay. The refund will be made using the methods referred to in art. 10.15 below.
If the user does not proceed with setting the Additional Term pursuant to art. 61, par. III, Consumer Code or, where applicable, with the Termination of the Contract pursuant to art. 61, par. III, Consumer Code or the Termination of the Contract in Excluded Cases, without prejudice to the user's right to avail themselves at any time of these remedies and/or the ordinary means of protection provided by law, and in particular by Chapter XIV of Title II of Book IV of the Civil Code, Stegip 4 Communication srl undertakes to:
i. promptly notify the user by email of the delay in delivery ("Delay Notice Email"), simultaneously indicating the new delivery date, if available ("New Delivery Date");
ii. in case of delivery with a delay of between 1 and 3 working days compared to the New Delivery Date, refund the user the delivery costs, if already paid, within 10 working days from the expiry of the New Delivery Date or not request payment, if not yet paid;
iii. in case of delivery with a delay of between 4 and 10 working days compared to the New Delivery Date, allow the user, if requested, to refuse delivery and terminate the contract, with consequent refund of the Total Amount Due, if already paid, immediately and, in any case, within 10 working days from the request for termination of the contract or, alternatively, if the user does not wish to terminate the contract, refund the user the delivery costs, if already paid, within 10 working days from the request or not request payment, if not yet paid;
iv. in case of a delivery delay exceeding 10 working days compared to the New Delivery Date or, in any case, 20 days compared to the original delivery date, offer the user, in addition to the above, the supply of a different Product of equivalent or higher value, subject to payment, in the latter case, of the difference and with the user's express consent.
10.11 In the case of Multiple Orders involving Products to be delivered separately, the provision referred to in art. 10.10 above shall apply independently to each delivery. With respect to each delivery and therefore, limited to the Products subject thereto, the user may proceed with setting the Additional Term pursuant to art. 61, par. III, Consumer Code and with Termination pursuant to art. 61, par. III, Consumer Code or Termination in Excluded Cases, if the respective conditions are met. In such a case, Stegip 4 Communication srl will refund the user the Partial Amount Due without undue delay. The refund will be made using the methods referred to in art. 10.14 below.
Should the user not proceed with setting the Additional Term pursuant to art. 61, par. III, Consumer Code or, where applicable, with the Termination of the Contract pursuant to art. 61, par. III, Consumer Code or the Termination of the Contract in Excluded Cases, in relation to a single delivery and the related Products, without prejudice to the user's right to avail themselves at any time of these remedies and/or the ordinary means of protection provided by law, and in particular by Chapter XIV of Title II of Book IV of the Civil Code, Stegip 4 Communication srl undertakes to:
i. promptly send the user the Delay Notice Email, simultaneously indicating the New Delivery Date, if available;
ii. in case of delivery of one of the Products covered by the Multiple Order with a delay of between 1 and 3 working days compared to the New Delivery Date, refund the user the delivery costs, if already paid, calculated as indicated in art. 10.3 above, within ten working days from the expiry of the New Delivery Date or not request payment, if not yet paid;
iii. in the event of delivery of one of the Products covered by the Multiple Order with a delay of between 4 and 10 working days compared to the New Delivery Date, allow the user, if requested, to refuse delivery and partially terminate the contract limited and with exclusive reference to the Product covered by the Multiple Order delivered late, with consequent reimbursement - immediately and, in any case, within 10 working days from the request for partial termination of the contract - only of the amount paid by the user in relation to that specific Product, including delivery costs, calculated as indicated in art. 10.3 above, or, alternatively, if the user does not wish to partially terminate the contract, reimburse the user - within ten working days from the request - the delivery costs, if already paid, calculated as indicated in art. 10.3 above or not request payment, if not yet paid. Termination of the entire Multiple Order will only be possible in the event of clear and proven accessory nature of the Products covered by the Multiple Order delivered late or not delivered compared to the other Products covered by the Multiple Order delivered promptly or still to be delivered;
iv. in case of a delivery delay for one of the Products in the Multiple Order exceeding 10 working days compared to the New Delivery Date or, in any case, 20 days compared to the original delivery date, offer the user, in addition to what is provided for in art. 10.11 (iii) above, the supply of a different Product of equivalent or higher value, subject to payment, in the latter case, of the difference and with the user's express consent.
10.12 In case the Delay Notice Email is not sent or the New Delivery Date is not set therein, all terms referred to in articles 10.10 (ii), (iii) and (iv) and 10.11 (ii), (iii) and (iv) above will run from the original delivery date.
10.13 The acceptance of the New Delivery Date and, in the cases referred to in articles 10.10 (iii) and (iv) and 10.11 (iii) and (iv), the user's choice must be promptly communicated to Stegip 4 Communication srl by e-mail to the address specified in article 14 below.
10.15 In all cases referred to in articles 10.10 and 10.11 above where a refund is due to the user, the refund amount will be communicated to the user by email. It will be credited to the same payment method used by the user for the purchase. In the case of payment by bank transfer, Stegip 4 Communication srl will ask the user for the bank details necessary to process the refund. Any delays may depend on the banking institution, the type of credit card used or the payment solution used. In any case, the value date of the re-credited amount will be the same as the debit date.
Right of withdrawal
11.1 The user who qualifies as a consumer has the right to withdraw from the product purchase contract, without having to provide any reason and without incurring costs other than those provided for in art. 11.7 below, within fourteen calendar days. The withdrawal period ("Withdrawal Period") expires after 14 days:
a) in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Products;
b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product;
c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.
11.2 To exercise the right of withdrawal, the user must inform Stegip 4 Communication srl, before the expiry of the Withdrawal Period, of their decision to withdraw.
11.3 For this purpose, the user may submit any other explicit statement of their decision to withdraw from the contract ("Declaration of Withdrawal").
11.4 The user has exercised their right of withdrawal within the Withdrawal Period, if the communication relating to the exercise of the right of withdrawal is sent before the expiry of the Withdrawal Period. Consumers are invited to indicate in the Withdrawal Declaration the order number, the Product(s) for which they intend to exercise the right of withdrawal, and their address. Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with the user, it is in the user's interest to use a durable medium when communicating their withdrawal to Stegip 4 Communication srl.
11.5 The user must then return the Products to Stegip 4 Communication srl, without undue delay and in any case within 14 calendar days from the date on which they communicated their decision to withdraw to Stegip 4 Communication srl. The deadline is met if the user sends back the Products before the expiry of the fourteen-day period. For the return, the user must follow the procedure indicated in article 11.6 below, as well as in the standard withdrawal instructions, which also contain information on the exercise of the right of withdrawal, and are made available to the user both on the Store, before the conclusion of the contract, and as an attachment to the order confirmation email.
11.6 Within the deadline indicated in article 11.5 above, the user who returns the Product from the same country in which the Product was delivered to them must return it, suitably protected and packaged, via the courier ____. The user can contact ______, whose details are indicated in the standard withdrawal instructions, to agree on the date and place of package collection. In this case, the user will only pay the return costs of the Product but will not bear the risks of loss or damage to the Product during shipping.
The procedure just described is only available if the user returns the Product from the same country in which the Product was delivered to them, as shown in the order confirmation email (e.g., if the user who purchased product X requested that this product be delivered to them in Italy, the prepaid return procedure referred to in this paragraph can only be used if the collection location for the Product subject to withdrawal is in Italy). Otherwise, if the user wishes to return the Product subject to withdrawal from a country other than the one (indicated in the order confirmation email) where delivery took place, the return of the Product to Stegip 4 Communication srl must be carried out, without undue delay and in any case within 14 calendar days from the date on which the user communicated their decision to withdraw to Stegip 4 Communication srl, using a carrier of the user's choice and at the user's expense. The deadline is met if the user sends back the Product before the expiry of the aforementioned fourteen-day period. The Product, suitably protected and packaged, must be shipped to the following address:
Stegip 4 Communication srl (VAT number 11240771003) in the person of its legal representative and sole director Mr. Stefano D’Ambrosio (Tax Code DMBSFN68C26H501Y), with registered office in Rome (RM) at via Della Giustiniana no. 990
In the case just described, the direct costs of returning the Product (including any customs costs) to Stegip 4 Communication srl are borne by the user, and the return of the Product to Stegip 4 Communication srl takes place under the user's responsibility. In any case, for the purpose of the expiry of the return period referred to in article 11.5 above, the Product is considered returned at the moment it is delivered, within the aforementioned period, to the courier indicated by Stegip 4 Communication srl, or, as the case may be, to the accepting post office/courier chosen by the user.
11.7 The user is solely responsible for any diminished value of the goods resulting from handling of the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product. The Product must, in any case, be kept, handled, and inspected with normal diligence and returned intact, complete in all its parts, perfectly functional, accompanied by all accessories and instruction sheets, with identification tags and labels, where present, still attached to the Product and intact and untampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot, therefore, be exercised in relation to parts and/or accessories of the Product.
11.8 If the right of withdrawal has not been exercised in accordance with applicable law, it will not result in the termination of the contract and, consequently, will not entitle the user to any refund. Stegip 4 Communication srl will notify the user within 5 working days of receiving the Product, rejecting the withdrawal request. The Product, if already received by Stegip 4 Communication srl, will remain with the latter at the user's disposal for collection, which must take place at the user's expense and responsibility.
11.9 If the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics, and functioning of the Product, the refund amount will be reduced by an amount equal to this decrease in value. Stegip 4 Communication srl will notify the user of this circumstance and the resulting reduced refund amount within 5 working days of receiving the Product, providing them, in the event that the refund has already been paid, with the bank details for payment of the amount owed by the user due to the decrease in value of the Product.
11.10 If, in one of the cases provided for by law, the right of withdrawal does not apply, such exclusion will be specifically and expressly communicated in the Product Sheet and, in any case, during the purchase process, before the user proceeds with the transmission of the order.